<?xml version='1.0' encoding='UTF-8'?><?xml-stylesheet href="http://www.blogger.com/styles/atom.css" type="text/css"?><feed xmlns='http://www.w3.org/2005/Atom' xmlns:openSearch='http://a9.com/-/spec/opensearchrss/1.0/' xmlns:georss='http://www.georss.org/georss' xmlns:gd='http://schemas.google.com/g/2005' xmlns:thr='http://purl.org/syndication/thread/1.0'><id>tag:blogger.com,1999:blog-4258621896868857575</id><updated>2011-04-21T18:44:26.179-07:00</updated><category term='metrics desktop IT costs'/><title type='text'>The World According to Wil</title><subtitle type='html'></subtitle><link rel='http://schemas.google.com/g/2005#feed' type='application/atom+xml' href='http://theworldaccordingtowil.blogspot.com/feeds/posts/default'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/4258621896868857575/posts/default?max-results=100'/><link rel='alternate' type='text/html' href='http://theworldaccordingtowil.blogspot.com/'/><link rel='hub' href='http://pubsubhubbub.appspot.com/'/><author><name>Wil</name><uri>http://www.blogger.com/profile/05749720572315645031</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='http://bp2.blogger.com/_XKwOSuhUggg/R9YJ7zRDkiI/AAAAAAAAAO4/-D2OBIZmbkY/S220/Photo+7.jpg'/></author><generator version='7.00' uri='http://www.blogger.com'>Blogger</generator><openSearch:totalResults>3</openSearch:totalResults><openSearch:startIndex>1</openSearch:startIndex><openSearch:itemsPerPage>100</openSearch:itemsPerPage><entry><id>tag:blogger.com,1999:blog-4258621896868857575.post-4655401787479669093</id><published>2008-03-17T17:52:00.001-07:00</published><updated>2008-03-17T17:57:59.439-07:00</updated><title type='text'>iPhone SDK ramblings</title><content type='html'>Out of the 11 or so videos that came with the iPhone SDK, I've watched probably 7 of them already and have a lot more ideas about apps to create for this little device. The one that's been most interesting has been the User Interface Design for iPhone Applications. Very informative and very useful in helping map out what it's going to get my ideas off the ground.&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;As there's no Flash just yet (Jobs does not heart Adobe), you have to be SUPER tight on UI design. 160 dots per inch, pinch/squeeze, finger input vs. mouse/keyboard... just a few considerations to worry about when dev'ing for the iPhone. &lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;I think I might actually blog about each video and what I think. More to come...&lt;/div&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/4258621896868857575-4655401787479669093?l=theworldaccordingtowil.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://theworldaccordingtowil.blogspot.com/feeds/4655401787479669093/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=4258621896868857575&amp;postID=4655401787479669093' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/4258621896868857575/posts/default/4655401787479669093'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/4258621896868857575/posts/default/4655401787479669093'/><link rel='alternate' type='text/html' href='http://theworldaccordingtowil.blogspot.com/2008/03/iphone-sdk-ramblings.html' title='iPhone SDK ramblings'/><author><name>Wil</name><uri>http://www.blogger.com/profile/05749720572315645031</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='http://bp2.blogger.com/_XKwOSuhUggg/R9YJ7zRDkiI/AAAAAAAAAO4/-D2OBIZmbkY/S220/Photo+7.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-4258621896868857575.post-2842440864322972636</id><published>2008-03-12T16:35:00.000-07:00</published><updated>2008-03-12T16:44:13.531-07:00</updated><category scheme='http://www.blogger.com/atom/ns#' term='metrics desktop IT costs'/><title type='text'>Getting Close to Customers (in IT)</title><content type='html'>So I'm taking this marketing class as part of my &lt;a href="http://marshall.usc.edu"&gt;MBA program&lt;/a&gt;, and one of the key concepts is getting as close to your customers as possible. If you don't know what your customers value or aren't able to satisfy those needs, then they'll go to someone else who can.&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;I'm always trying to apply these concepts that I pick up from school to my current role as a Desktop Engineer. So the key question here is, how do I get "closer" to my customers? Who are they? What do they value/what's important to them?&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;Here's what I think...&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;My customers are as follows (and what they care about):&lt;/div&gt;&lt;div&gt;- end users (quality, speed, cost, does the bloody thing work when I push the button)&lt;/div&gt;&lt;div&gt;- business units (test bed for the latest and greatest)&lt;/div&gt;&lt;div&gt;- helpdesk (# of cases)&lt;/div&gt;&lt;div&gt;- finance (# of licenses, # of hardware leases)&lt;/div&gt;&lt;div&gt;&lt;br /&gt;&lt;/div&gt;&lt;div&gt;Now, in marketing they use surveys quite a bit to gather all this information, then they use multivariate regression to isolate the items that are most important. In technology however, there should be better, more systematic ways of capturing these data points... now how to go about that...&lt;br /&gt;&lt;/div&gt;&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/4258621896868857575-2842440864322972636?l=theworldaccordingtowil.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://theworldaccordingtowil.blogspot.com/feeds/2842440864322972636/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=4258621896868857575&amp;postID=2842440864322972636' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/4258621896868857575/posts/default/2842440864322972636'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/4258621896868857575/posts/default/2842440864322972636'/><link rel='alternate' type='text/html' href='http://theworldaccordingtowil.blogspot.com/2008/03/getting-close-to-customers-in-it.html' title='Getting Close to Customers (in IT)'/><author><name>Wil</name><uri>http://www.blogger.com/profile/05749720572315645031</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='http://bp2.blogger.com/_XKwOSuhUggg/R9YJ7zRDkiI/AAAAAAAAAO4/-D2OBIZmbkY/S220/Photo+7.jpg'/></author><thr:total>0</thr:total></entry><entry><id>tag:blogger.com,1999:blog-4258621896868857575.post-4941098158733195887</id><published>2008-03-10T21:27:00.001-07:00</published><updated>2008-03-10T21:42:26.940-07:00</updated><title type='text'>A preview of things to come</title><content type='html'>Wil has returned to blogging! And this time it's about technology.&lt;br /&gt;&lt;br /&gt;A quick preview of stuff to talk about...&lt;br /&gt;&lt;br /&gt;- Web 2.0 apps&lt;br /&gt;- Ruby on Rails&lt;br /&gt;- Amazon S3/EC2 and the move towards utility&lt;br /&gt;- Desktop management as apps disaggregate from the desktop&lt;br /&gt;- Collaboration&lt;br /&gt;- Perfect utility per user&lt;br /&gt;- Enterprise Application for the iPhone (how much juice will this thing have..?)&lt;div class="blogger-post-footer"&gt;&lt;img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/4258621896868857575-4941098158733195887?l=theworldaccordingtowil.blogspot.com' alt='' /&gt;&lt;/div&gt;</content><link rel='replies' type='application/atom+xml' href='http://theworldaccordingtowil.blogspot.com/feeds/4941098158733195887/comments/default' title='Post Comments'/><link rel='replies' type='text/html' href='http://www.blogger.com/comment.g?blogID=4258621896868857575&amp;postID=4941098158733195887' title='0 Comments'/><link rel='edit' type='application/atom+xml' href='http://www.blogger.com/feeds/4258621896868857575/posts/default/4941098158733195887'/><link rel='self' type='application/atom+xml' href='http://www.blogger.com/feeds/4258621896868857575/posts/default/4941098158733195887'/><link rel='alternate' type='text/html' href='http://theworldaccordingtowil.blogspot.com/2008/03/preview-of-things-to-come.html' title='A preview of things to come'/><author><name>Wil</name><uri>http://www.blogger.com/profile/05749720572315645031</uri><email>noreply@blogger.com</email><gd:image rel='http://schemas.google.com/g/2005#thumbnail' width='32' height='24' src='http://bp2.blogger.com/_XKwOSuhUggg/R9YJ7zRDkiI/AAAAAAAAAO4/-D2OBIZmbkY/S220/Photo+7.jpg'/></author><thr:total>0</thr:total></entry></feed>
